Delivery Info

Upon Placing Your Order:

1. You’ll receive a confirmation email with your order number and details of your purchased products. This email is the one you provided during order process.
*This email will be used to update you on your order.
2. Once your order has been packed in our store, it will then be checked and dispatched.

Physical delivery can only be done in Dar es Salaam at the moment. Orders outside Dar es Salaam will be referred to transport agent for shipment.

Please note the following:

  • Transit times vary from one location to another depending on place of delivery.
  • Transport rates for products that need to be forwarded upcountry are weight-based.

Dispatch

Our main priority is you. You’ve chosen to order with us and we really appreciate your custom, therefore, we aim to dispatch as quickly as we can. Usually, orders leave our store within 1-2 working days*.

After Dispatch

Once we have dispatched, the time it takes for your order to reach you is unfortunately out of our control. Delivery times can vary from one location to another. We can give you an estimated time only.

DELIVERY OPTIONS

At Greentop we are proud to offer a selection of secure and hassle-free delivery options and costs.

Location Cost Time Notes Courier
Up to 15km from Dar es Salaam city center 5000 TSH. for smaller bins <120Liter

10,000 – 25,000 TSH for larger bin >240Liter per order.

Next Working Day By 10:30am You must place your order by 3pm for it to be delivered the next working day by 10:30am.
Beyond
Upcountry 15,000 – 50,000 TSH

Please note: We do not deliver to PO Box addresses.

SATURDAY DELIVERY

Deliveries are made between 9am and 5pm.

SUNDAY DELIVERY

Deliveries are made between 9am and 2pm.

If your order hasn’t arrived within your expected time, or if you’re not satisfied with the information you’ve been provided, contact the customer care team via our online form here or by calling +255 764 886 410